Questions, answered

Anyone who wants to understand and improve their health with real data instead of guesswork, whether that means performance, energy and stress, or simply a proper baseline. You must be 18 or older.

In Sweden. Blood draws go through the SYNLAB network: their own labs in the Stockholm area, Uppsala and the Gothenburg area, plus sampling partners around the country. The app shows the locations nearest you.

Pheno is invite-only right now and opens to more members in rounds. Join the waitlist and we will email you when it is your turn. With your invitation, create your account with Mobilt BankID. It takes under a minute, with no passwords or forms. Choose a program, order in a few taps and visit a partner lab when it suits you. Results appear in the app a few days after your draw.

No. Your program includes the lab requisition. Bring photo ID to the lab. No referral and no appointment first.

One test is a snapshot. Testing through the year shows direction: what is improving, what is drifting, and whether the changes you make actually work.

No. Pheno gives you information and education about your own biology. It does not diagnose, treat or prevent disease, and it never replaces professional medical advice. If you feel unwell, call 1177. In an emergency, call 112.

At a SYNLAB lab near you. The app lists locations with opening hours and picks out the nearest one.

No. Walk in during opening hours and bring photo ID.

About 10 minutes. Your requisition is already in the lab’s system when you arrive.

Fast for 10 to 12 hours. Water is fine, but no food, coffee or supplements. Go in the morning if you can, ideally between 7 and 11, and skip hard training the day before. The app reminds you before every test.

SYNLAB, whose Swedish laboratories are accredited by SWEDAC (accreditation no. 10367) under ISO 15189, the international standard for medical laboratories. The accreditation covers the laboratory analysis of your samples.

Test windows stay open for about two months. If you still miss one, the app guides you, and you can add an extra test later.

Yes: 14 add-on packages (such as heart, hormones, thyroid or gut health), an extra run of your full panel, or individual markers with bundle discounts and a small lab fee per order. After a test, the app can also build a follow-up panel from your out-of-range markers, which is how you add a follow-up in Essential. The gut add-on uses a stool sample you collect at home.

Yes. Before an upcoming draw you can expand that single test to a bigger panel as a one-time purchase. Your membership stays the same.

Your Pheno Score, every marker with your value on its range, trends across your tests, plain-language explanations and a personal action plan. Every program also shows your biological age.

Every result is checked automatically against safe limits, and anything critical is escalated so we can follow up with you. The app explains each marker in plain words.

The reference interval from the accredited lab that analysed your sample. Each value is shown against that interval: within it or outside it. Intervals can differ a little between labs, because each lab sets its own for its methods.

Every result is checked against safe limits, and anything critical is escalated so we can follow up with you. Pheno is not an emergency service and does not diagnose disease. If you feel unwell, call 1177. In an emergency, call 112.

Yes. Every marker shows its measured value and unit, and you can bring your results to any healthcare provider.

It is built conservatively. A safety layer checks answers before you see them, the system attaches a disclaimer to every health answer, and all AI processing runs in the EU. Decisions about your health stay with you and your healthcare provider.

Your results and trends, a personal action plan, plain-language education about every marker and reminders around your test windows.

Ōura, Whoop, Garmin, Fitbit and Withings. Connect once and it syncs by itself. Wearable data sits next to your blood results with test dates overlaid. You can disconnect at any time from your profile. Wearables work with every program.

No. Your results, score, plan and AI work fully without one. If you connect one, we read daily summaries (sleep, HRV, resting pulse, steps, active minutes and energy), never your location, routes or workout maps.

You do. See everything in the app, share it with your healthcare provider if you choose, and close your account at any time. We use your data to deliver the service, never to sell it.

You log in with Mobilt BankID, so there are no passwords. Your personal identity number is never stored in readable form. Data is encrypted in transit and at rest, and access inside Pheno is strictly limited and logged.

Never. Employers only see anonymised group statistics, and only for groups of at least 10 employees. You can opt out of those statistics without losing any access.

Yes. Close your account in the app or via support@pheno.health. For your GDPR rights (access, correction, deletion, portability), contact team@pheno.health.

Essential 150 kr/mo (1 800 kr over the 12-month membership), Longevity 350 kr/mo, Max 650 kr/mo. See Programs for the full comparison.

Through secure Stripe checkout: card, or Klarna and mobile wallets where available.

Yes, in the app. The price difference is settled on your next invoice.

Yes, in the app. Your data and account stay, and you resume when you are ready.

Test credits can be used within 12 months of purchase. Once a sample has been collected, that test can’t be refunded, except where the law requires it or after a verified lab error. If something goes wrong on our side, we make it right.

Yes. Pheno for companies includes team onboarding, on-site blood draws and anonymised group insights. Your employer never sees your individual results. Point your HR team to For business or sales@pheno.health.